Triplett extends the following warranty to the ORIGINAL purchaser of these goods for use when purchased through an Authorized Distributor. Triplett warrants to the ORIGINAL purchaser that the product will be free from defects in workmanship and material for a minimum period of one year from the date of purchase. Many Triplett items carry a warranty longer than one year. Please contact Customer Service for warranty information. Ordinary wear and tear, or damage from abuse, neglect or alterations are not covered by this warranty. Triplett’s sole liability and purchaser’s sole remedy for a product failure under this limited warranty, and for any and all claims arising out of the purchase and use of the goods, shall be limited to the repair or replacement of the defective Triplett or Byte Brothers product.
To obtain repair or replacement service under this limited warranty, the purchaser must return the goods to the distributor or dealer from which the product was purchased. In the event the distributor or dealer’s warranty-return policy is shorter than that provided by Triplett, the Distributor should advise the end user to contact Triplett Customer Service directly.
Due to Triplett’s Quality Control policies, the Distributor may be required to return defective products. Contact Triplett Customer Service for assistance. .
There are no express warranties covering these goods other than as set forth above. Any implied warranties of merchantability and fitness for a particular purpose are specifically excluded. Triplett will in no event be liable for incidental or consequential damages.
*Factory refurbished product (REFURB): Guaranteed fully functional; may come with cosmetic scratches / dings; in plain box; or missing accessories. 30-day warranty.
TECHNICAL ASSISTANCE & PRODUCT QUESTIONS
If technical assistance is required, first please consult the product manual and online product videos at www.triplett.com. If further assistance is required please contact Customer Support at firstname.lastname@example.org or by calling 1-800-Triplett.
Triplett offers a limited 1 year warranty from date of sale on test equipment. During this period the product will be repaired or replaced without charge for either parts or labor unless the product has been damaged by mistreatment (connecting to voltage, physically damaged). Shipping costs to our facility are the customer's responsibility. For in-warranty products return shipping costs ( within Continental U.S.) will be paid by Triplett, our choice of carrier.
For purchases made direct, RMA submissions can be made through the customer portal. Please login Here
For Triplett purchases made
Contact us for a Returned Materials Authorization No. (RMA)
This will need to be noted on the outside carton.2. Complete this form and include a printed copy in the box with your product. 3. For in-warranty product, please include a copy of your receipt which shows the purchase date. 4. If your product purchase date is outside of the warranty period, please complete "Out of Warranty" Section C. 5. Detach the included shipping label Section E. Attach it to the outside of the package.
Triplett accept returns by mail. Customer can return products in 30 days for full credit and up to 60 days with 25% restocking. We accept returns for unopened products in original packaging, and products that have never been used.
Regarding return shipping fees, for defective products (This happens when the product is incorrect, damaged by the carrier, or defective in another way) there is no cost if it is our fault and for customer remorse (This happens when the customer purchased the wrong product, it doesn't fit, or they no longer want the item) it will be actual cost of return shipping.